Communication is incredibly important and there are many ways to communicate with people, some ways are emails, phone calls, etc., but that have their own positive and negative factor.
Phone calls may get unanswered, and also the emails can get spammed, thus lacking the way of consistent communication. However, on the opposite hand, SMS is one trusted communication thanks to ensure consistency.
SMS is one powerful mode for immediate and in-time communication support amidst all the available communication means.
Know about - Magento 2 SMS Notification Extension
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